Your web browser is out of date. Update your browser for more security, speed and the best experience on this site.

Update your browser
CapTech Home Page

Modern and Intuitive Citizen Interactions

New technologies empower governments to innovate, streamline operations, and extract value from organizational data. This can spark powerful transformation that leads to improvements to processes and systems. But with equity and privacy concerns, governments must find ways to balance the citizen experience with the protection of rights and interests. Public Services organizations require solutions that citizens and stakeholders can easily understand, navigate, and trust.

CapTech understands the unique challenges public services face, from limited resources, legacy systems, and paper-based processes to staffing obstacles, public scrutiny, and complex regulations. We work with our clients to apply private sector best practices and create tailored solutions that improve citizen engagement and accelerate agency modernization.

Expertise

Strategy Assessment and Transformation

A project mindset with centralized work management utilizing temporary teams of partially-allocated stakeholders across business and IT silos limits creativity and overloads organizations. A product mindset with long-standing, cross-functional teams organized around delivering a continuous flow of value increases speed of delivery, improves quality, and inspires innovation. CapTech helps agencies establish a culture that’s organized around value and outcomes, enabling teams to deliver better, more efficient products and services.

Citizen Experience & Accessibility

As citizen expectations evolve, agencies must simplify and modernize their applications and processes, incorporating a human-centered approach that builds trust and delivers services more efficiently and inclusively. CapTech’s solutions allow agencies to achieve improved digital experiences that meet demands, exceed expectations, and are accessible to all.

Data Strategy

CapTech helps organizations develop a foundational data strategy to manage, govern, and engineer their data in a way that powers advanced analytics and drives actionable insights. CapTech helps agencies understand the value of their data and create innovative solutions to bring that value to the public.

Cloud Acceleration

Many government agencies have migrated to the cloud but have not adopted best practices for operating in a cloud environment. CapTech partners with agencies to optimize their cloud strategy to ensure a right-fit of capabilities and the most effective cost model to support agency needs.

Agencies as a Brand

CapTech has worked with numerous agencies to design user-friendly, branded web and mobile customer experiences that improve workforce efficiencies, engage citizens more meaningfully, and increase citizen loyalty. When an agency wants to strengthen their public perception, we rebuild their brand identity, giving them a distinct look, feel, and tone of voice that drives emotional connections.

Custom Application Development

When commercial off-the-shelf (COTS) platforms cannot meet unique agency process and regulatory requirements, governments require customized applications to meet their needs. CapTech designs innovative and trusted solutions to address unique agency requirements in highly regulated environments, leveraging accelerators with proven frameworks and design patterns to provide many of the benefits of COTS, with the flexibility of custom applications and lower total cost of ownership.

Does Your Website Meet Accessibility Standards? Our Team Can Help. Request an Introductory Website Review.

Register Here

Trends Driving Government Innovation

Government agencies face increasing pressures to integrate services and innovate delivery – a result of greater expectations for customer service; playing catch-up with technology modernization; and recruiting, growing, and retaining a dynamic workforce. In the scheme of government priorities, the response to these pressures is often tepid – a new transformation office, a test application in the cloud, or initiatives to improve hiring.

With these three trends, the importance of agency culture is particularly significant. Each requires an organization to work across divisions and prioritize resources and efforts in a common way.

Download the Full Article

Client Success Spotlight

Creating a State-of-the-Art State Workers’ Compensation Agency

State workers’ compensation agencies have historically operated in a paper-based environment with poor data, little integration, and a time-consuming, manually intensive process. The Minnesota Department of Labor and Industry (DLI) wanted to break through these barriers to create a more user-friendly and efficient experience that would allow external stakeholders data access to improve service delivery, provide transparency into the claims process for injured employees, allow their agency to manage by data, and begin to proactively address sources of injury.

Read More

CapTech and Public Services: Intuitive Modern Solutions

Download

Public Services Insights

Adam Hofheimer

Adam Hofheimer

Principal, Public Services

With 20+ years of technical expertise and visionary leadership, Adam has been instrumental in designing and building customer and citizen experience platforms that significantly reduce friction in healthcare and government services. His strategies and solutions prioritize enhancing user self-service and transparency through human-centered design, resulting in more intuitive and streamlined interactions. Adam's commitment to reducing fraud, waste, and abuse remains at the forefront of his work, ensuring that systems are not only efficient but also secure and trustworthy. His overarching goal is for CapTech to be the most reliable and effective partner a client could have, driving long-term success and meaningful improvements in service delivery.

LinkedIn Envelope

Reese Edgington

Managing Director, Public Services

Reese is an IT Executive with 26 years of experience and a proven track record of leading large-scale IT transformations, leveraging innovative strategies, and delivering exceptional outcomes. He is an expert in aligning technology initiatives with organizational objectives, driving efficiencies, and spearheading multimillion dollar projects across diverse sectors.

Envelope

Jason Leonard

Principal, Healthcare and Public Services Portfolio Lead

Leading our Healthcare and Public Services portfolios, Jason has 15+ years of experience driving growth and client satisfaction. He specializes in integrated digital solutions to improve customer experiences and drive operational excellence. In healthcare, he focuses on actionable data solutions, AI acceleration, cloud adoption, and end-to-end product development to enhance patient outcomes. In public services, he helps modernize legacy systems, enhance citizen engagement, and optimize data strategies to streamline public services. A former CapTech client himself, Jason is passionate about achieving extraordinary stakeholder results.

LinkedIn Envelope