Point-of-Sale System Improves Employee & Customer Experiences

A Fortune 500 Auto Parts Retailer used a point-of-sale (POS) system to help sales assistants locate products and meet customer needs. However, the tool didn’t allow sales assistants to communicate issues back to the team who maintained and managed the catalog. This constraint left valuable data from sales associates uncaptured. The client wanted to develop an iterative solution without the need for major staff augmentation

Using an agile methodology-trained team, the new tool can scale as needs change. With the new product reconciliation feature, the auto parts retailer can capture the root cause of lost sales, enhance catalog data quality, and improve inventory accuracy. The new tool also allows employees to report technical or availability problems and be a conduit for consumers. The enhancements to the POS product will foster improved customer relationships, increased sales conversions, and give the client a competitive advantage with online retailers.