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CapTech Home Page

Client

CompanyBox

Topics

Experience Design, Customer Experience

Challenge

Print-on-demand supplier, CompanyBox, looked to CapTech to help them turn ideas into action, with the goal of being an online destination where people can quickly find exactly what they needed, see true-to-life product samples, and easily place an order.

In addition to an attractive new web presence, the growing and innovative packaging specialist wanted to increase subscription services for repeat clients and attract and keep customers through a clearly communicated, relatable brand identity. A better customer experience that educated clients in choosing the right box style and logo designs also appeared on their list of must-haves.

With strong importance placed on customer service, a seamless web experience and an effortless, guided decision-making process also needed to be top priorities. And to continue their position as a disruptive industry leader, CompanyBox wanted to showcase its web-to-print technology, environmental responsibility, and of course, its state-of-the-art packaging products.

Results

Both returning and new customers now rave over the dynamic new site. Using animated product images to bring the products to life, the interactive site allows customers to easily create and visualize their boxes—from flat to folded.

Also:

  • Easier-to-find packaging boosts site usability, thanks to more robust data analytics and the implementation of SEO best practices
  • The re-tooled, authentic brand story gives customers an insider view of the company and its products, building brand affinity and loyalty
  • With the new, customizable, and flexible WordPress platform, the client now enjoys the ability to easily make site changes
  • Customer testimonials and social media integration differentiates the company from other online—and off-line—printers
  • Our art direction for the website, photoshoot and video shoot, provided bold, exciting, and professionally crafted content for their various marketing platforms

“ As a digital company, our website is our storefront. It was important to create a place where clients could see us as a trusted brand. CapTech was more than willing to go the extra mile and build a site that gives us a competitive advantage. ”

- Louis DeJesus CEO, Company Box

“ They took the time to understand everything about our brand, our vision and our end user, then develop appropriate solutions to meet those needs. ”

- Louis DeJesus CEO, Company Box
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Making It Fun and Easy to Build a Custom Box

CapTech began the process of refreshing the CompanyBox online presence by conducting a brand workshop that led to the creation of brand pillars, a new brand statement, and a brand story, ensuring their ethos shone through in the new site. Using data-driven analytics, we collaborated with the client to diversify content and cast a wider net for search engine optimization.

Crucial to any website, we built a firm foundation by starting with an interactive architecture and wireframes to guide design. Our content strategy allowed for a seamless customer experience, including defining page content, determining how pages operated, and fresh header copy to boost page rank.

CapTech’s research-based search engine optimization process aligned search behavior with UX, content and business goals for a holistic SEO solution. Ongoing optimization goals include continuing to increase search traffic, improve search ranking and conversion rates, along with lead generation.

Where Products Jump Off The Page

To illustrate products in a new and exciting way, our visual designers provided art direction for the animated GIFs that allow users to see what their boxes will look like before placing an order. As desired, the GIFs help CompanyBox customers be a part of the packaging design process, giving them confidence in the products they purchase and ultimate satisfaction in choosing CompanyBox.

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