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Insights from CapTech primary research
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Automation Breaks New Ground with Agentic AI
While traditional AI-powered automation tools — such as basic chatbots and workflow systems — are fundamentally passive and reactive, agentic AI embodies a proactive goal oriented approach to automation that requires minimal human intervention.

Data Shines with AI-Powered Accelerators
Companies are increasingly recognizing that the faster they can transform data into actionable intelligence, the more competitive they become. Enter AI-powered accelerators: a framework of approaches and tools designed to quickly stand up robust, ultra-rapid data processing systems.

Loyalty Puts Customers in the Driver’s Seat
Consumers are navigating a complex terrain of diminishing purchasing power, accelerating corporate consolidation, and increasingly consequential buying decisions. At the mercy of these powerful forces, consumers are seeking something fundamental: control.

Modernization Intensifies to Supercharge Innovation
To expedite time-to-market and set the stage for future growth and disruption, companies need to modernize their systems and embrace cloud computing, which will ultimately drive better value for their customers.
CapTech Trends Podcast
Automation Breaks New Ground with Agentic AI
Data Shines with AI-Powered Accelerators
Loyalty Puts Customers in the Driver’s Seat
Modernization Intensifies to Supercharge Innovation

Client Stories
State Retirement System Modernization



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Bree Basham
Principal, CX Practice Area Lead
Bree leads our Customer Experience practice, creating digital strategies and solutions using modern technologies to deliver meaningful and measurable experiences for our customers. She has served as a Creative Director for many omnichannel experiences within the retail space, as well as for a number of other industries that CapTech serves.
