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2025 Technology Trends

AI-Propelled Innovation

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Every year, we develop our Technology Trends by examining data in three primary areas:

Cross-industry themes across our portfolios

Emerging technology and services

Insights from CapTech primary research

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AI-Propelled Innovation

This year, our dive into the tech landscape reveals that AI is transitioning from a marvel to an essential business strategy. This exponential focus on AI integration is propelling innovations across critical domains, including automation, data-driven insights, loyalty, and modernization.

Automation Breaks New Ground with Agentic AI

While traditional AI-powered automation tools — such as basic chatbots and workflow systems — are fundamentally passive and reactive, agentic AI embodies a proactive goal oriented approach to automation that requires minimal human intervention.

Data Shines with AI-Powered Accelerators

Companies are increasingly recognizing that the faster they can transform data into actionable intelligence, the more competitive they become. Enter AI-powered accelerators: a framework of approaches and tools designed to quickly stand up robust, ultra-rapid data processing systems.

Loyalty Puts Customers in the Driver’s Seat

Consumers are navigating a complex terrain of diminishing purchasing power, accelerating corporate consolidation, and increasingly consequential buying decisions. At the mercy of these powerful forces, consumers are seeking something fundamental: control.

Modernization Intensifies to Supercharge Innovation

To expedite time-to-market and set the stage for future growth and disruption, companies need to modernize their systems and embrace cloud computing, which will ultimately drive better value for their customers.

CapTech Trends Podcast

How can AI help overcome business challenges and enhance customer experiences? Join us as host Vinnie Schoenfelder, CapTech Principal, Strategic Innovation, Brian Bischoff, CapTech CTO, and Bree Basham, CapTech CX Lead, discuss CapTech’s annual tech trends and what 2025 has in store for organizations and customers.

Automation Breaks New Ground with Agentic AI

Modernization Intensifies to Supercharge Innovation

Client Stories

State Retirement System Modernization

A State Retirement System engaged CapTech to assist with all phases of the modernization program from program management to functional design to development.

Contact Us

Bree Basham

Bree Basham

Principal, CX Practice Area Lead

Bree leads our Customer Experience practice, creating digital strategies and solutions using modern technologies to deliver meaningful and measurable experiences for our customers. She has served as a Creative Director for many omnichannel experiences within the retail space, as well as for a number of other industries that CapTech serves.

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Brian Bischoff

Principal, CTO

Brian leads our business strategy for our practice areas and is a thought leader in digital strategy. He provides an objective perspective through the strategic analysis of current technology trends and designs and builds great experiences for our clients.

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Vinnie Schoenfelder

Principal, Strategic Innovation

Vinnie is a Principal at CapTech and plays a large role in helping define services, forge partnerships, and lead innovation for our clients. As a thought leader, he regularly helps clients solve their most complex business challenges.

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