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CapTech Trends Podcast Series

Consumer AI Study 2024: Shifting Attitudes and Increased Adoption


Listen in as we discuss how CapTech’s Annual Consumer AI Study findings have evolved. Brian Bischoff, a CapTech Principal leading our Practice Areas & Services, and Elliott Hartz, a Senior Consultant in our CX practice, join Vinnie for a discussion around what’s changed, what’s surprised them, and how organizations can positively adopt AI technologies for their customers.

- Over half of consumers are willing to pay a monthly fee for enhanced AI-powered benefits.
- The shift from simply "trying out" AI to demonstrating clear ROI from AI initiatives.
- Generative AI’s widespread adoption in both personal and professional settings.

View the transcript

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Featuring

Vinnie Schoenfelder

Principal, CTO

Vinnie is a Principal at CapTech and plays a large role in helping define services, forge partnerships, and lead innovation for our clients. As a thought leader, he regularly helps clients solve their most complex business challenges.

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Brian Bischoff

Principal, Practice Areas & Services

Brian leads our business strategy for our practice areas and is a thought leader in digital strategy. He provides an objective perspective through the strategic analysis of current technology trends and designs and builds great experiences for our clients.

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Elliott Hartz

Sr. Consultant

Elliott specializes in providing data-driven insights that guide clients in making informed strategic decisions. Known for a collaborative and analytical approach, Elliott helps clients unlock key consumer perspectives, enhancing their ability to address market demands and innovate effectively.

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