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Articles March 29, 2023

Agency Culture Is Key to Success

CapTech
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CapTech

Trends Driving Government Innovation

Government agencies face increasing pressures to integrate services and innovate delivery – a result of greater expectations for customer service; playing catch-up with technology modernization; and recruiting, growing, and retaining a dynamic workforce. In the scheme of government priorities, the response to these pressures is often tepid – a new transformation office, a test application in the cloud, or initiatives to improve hiring. 

With these three trends, the importance of agency culture is particularly significant. Each requires an organization to work across divisions and prioritize resources and efforts in a common way.

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Jason Leonard

Principal, Healthcare and Public Services Portfolio Lead

Leading our Healthcare and Public Services portfolios, Jason has 15+ years of experience driving growth and client satisfaction. He specializes in integrated digital solutions to improve customer experiences and drive operational excellence. In healthcare, he focuses on actionable data solutions, AI acceleration, cloud adoption, and end-to-end product development to enhance patient outcomes. In public services, he helps modernize legacy systems, enhance citizen engagement, and optimize data strategies to streamline public services. A former CapTech client himself, Jason is passionate about achieving extraordinary stakeholder results.

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Adam Hofheimer

Adam Hofheimer

Principal, Public Services

With 20+ years of technical expertise and visionary leadership, Adam has been instrumental in designing and building customer and citizen experience platforms that significantly reduce friction in healthcare and government services. His strategies and solutions prioritize enhancing user self-service and transparency through human-centered design, resulting in more intuitive and streamlined interactions. Adam's commitment to reducing fraud, waste, and abuse remains at the forefront of his work, ensuring that systems are not only efficient but also secure and trustworthy. His overarching goal is for CapTech to be the most reliable and effective partner a client could have, driving long-term success and meaningful improvements in service delivery.

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Coe Sherrard

Coe Sherrard

Managing Director, Product Strategy

Coe is a leader in CapTech’s Energy & Utilities practice, supporting strategy, product development, and client delivery. Coe specializes in driving innovation and leading client teams through complex business and technology transformations.

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Contributors

Colin Ceperich, Director, Management Consulting

Bree Basham, Principal, Customer Experience

Mary Everette Cann, Managing Director, Marketing