The client asked us to develop a strategic plan to migrate to the new system and modernize the organization’s processes. We partnered with the client to identify critical data for migration, to normalize the data, and to migrate it to the new system.
In addition, we developed automated reporting of software usage and installation vis a vis purchased licenses. CapTech designed and led implementation of a more efficient warehouse inventory system for the client’s vendor as well. This included defined locations, inventory levels, bar coding, and transfer management.
The ServiceNow platform was used to mature and automate the organization’s processes in order to procure, deploy, manage, and retire IT assets. We developed a Service Catalog that allowed users to see exactly what items they were getting, current inventory levels for them at their location, and expected delivery times.
CapTech developed automated workflows to check stock at the user’s location, to initiate transfers of hardware, and to initiate deployment tasks. A way to integrate with the organization’s supplier also was developed in order to automatically procure items that were not in stock and to simplify the receiving and asset creation process.