In the past, I have worked for both Multiplier and Diminisher management styles. Thankfully I have rarely run into Diminishers. But their impact in my memory is lasting and has provided examples of what not to do in leadership and all facets of working relationships. My primary experience is with Multipliers. These managers have challenged and encouraged me to constantly improve. Multipliers are also very successful at building positive, mutually beneficial and productive relationships with clients.

Multipliers practice Active Listening, they build.

Multipliers naturally think beyond themselves and are focused on the health and wellbeing of the team as well as delivering quality products and services on-time and at or below budget. They are excellent listeners, bring out the best in people, encourage contribution and lead with courage. They are also the most confident and positive yet realistic people I know. They are tough and have a can do attitude, so laziness is not tolerated. CapTech's marketing tagline, "Others talk, we listen®," exemplifies the idea that contributors must prioritize customer satisfaction at all times. This corporate philosophy is founded in the Multiplier approach to team management and client relationships. I have seen many projects succeed brilliantly with this management style.

Diminishers do NOT listen, they destroy.

Diminishers are by nature all about themselves and their ego. They must be the smartest person in the room. They are VERY poor listeners. Feedback is suppressed and their leadership style is tyrannical (overtly or with a passive aggressive approach). Team morale and quality of deliverables suffer from this management style. This is primarily due to the unwillingness to contribute or express ideas, concerns, options, etc. that may conflict with the leader's vision or opinions. Under this management style, group think becomes a survival skill. The group thinks like the manager so as to avoid conflict and tension. Customers suffer as well. Their concerns, requirements, pain points, etc. are ignored or worse yet dismissed. This management approach fosters an appearance of disrespect and disregard.

I like to pull out and read these articles (see links below) as a sanity check for myself. It reminds me that listening to the customer is of paramount importance and success is a team effort. As a leader, I am responsible for bringing out the best in everyone and delivering the best product or service.