This blog post is the second in a series of blog posts, to read the first post click here.
Honoring our Clients by Being Flexible and Adaptable
Part 2 of a 5 Part Series - Deciphering the Intangible
Previously, we discussed what it means to be flexible as a CapTecher . The values of flexibility and adaptability are cornerstones in CapTech's culture. The following clever statement that was made expresses the importance of flexibility as it relates to all other core values:
"Flexibility requires that we enthusiastically embrace opportunities not germane to our particular backgrounds with an intellectual curiosity and servant leader disposition that makes us trusted advisors to our Clients and teammates" (Saulsberry, 2016).
In order to fit well into a Client's culture, CapTechers must understand the culture they are joining. Let's discuss how cultural awareness plays a part.
Deciphering the Intangible - Culture
The flexibility embedded in CapTech's culture prepares CapTechers to work well in our Client's cultural setting. This adaptability goes beyond being able to work with different business processes, software process, or technical platforms, although that is a core strength of CapTech. Another type of flexibility involves a self-awareness on the behalf of a CapTech consultant to know when they are entering a different culture and how best to interact with that culture. This mindfulness extends the core value of intellectual curiosity to cultural awareness.
Significant degrees of emotional (EQ) and intellectual (IQ) intelligence characterize all CapTech consultants. We rely on an extensive recruiting process to consider both behavior and intellectual fit for candidates. Because our internal culture is paramount, we also focus on cultural intelligence (CQ). Concerning EQ and IQ, Ang and Van Dyyne (2008) note that CQ "is another complimentary form of intelligence that can explain variability in coping with diversity functioning in new cultural settings" (p. 4). CapTechers must always consider both the critical content of a particular solution, but must also measure how best to deliver a solution in a given culture.
Reflect on the possible outcomes of having high IQ and EQ, but little to no CQ. Discuss the implications with a fellow CapTecher and share your thoughts on this blog.
Next Blog: Cultural Dimensions and Measures
Ang, Soon, and Van Dyne, Linn, eds. Handbook of Cultural Intelligence: Theory, Measurement, and Applications. Armonk, NY, USA: M.E. Sharpe, Inc., 2008. ProQuest ebrary. Web. 19 February 2016.
Saulsberry, Shawn. "How to Identify and Embrace Different Client Cultures." Web log post. Insights. CapTech Ventures, 25 Feb. 2016. Web. 9 Mar. 2016.
About The Author
Shaun Saulsberry is a Management Consultant in the Charlotte office with more than 20 years of experience in technology strategy and delivery across the entire software development lifecycle. He acts as a technology liaison driving direct connections between an organization's business goals and the outcomes of technology programs and projects. He is proficient in technology strategy formulation and implementation, project management in the technology and creative environments, management of research and development and the innovation processes, technology transfer in the global economy, and various applications of technology management.